Abbott | Ambassador / Key Account Manager 

Primary objective of the position

The Abbott Ambassador is responsible for managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line support.

Major accountabilities

• Full revenue responsibility for 200k USD including forecasting and target performance achievement.
• Act as a trusted partner and advisor as Abbott’s main contact to customers
• Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process
• New product and menu expansion targeting and sales support
• Prepare and execute regular customer business reviews
• Manage routine renewals of base business accounts and negotiate long-term contracts
• Implement new assays
• Provide ongoing training and coaching to customers
• Oversee progress of cross-functional implementation team (post-sale) with project manager
• Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.

Educational background

• Bachelor’s degree or equivalent experience required. Bachelor’s / Engineering degree in bio medical / medical technology or commercial is preferred.

Requirements / Work experience

• Minimum of 1-3 years track record in the diagnostic industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts, and handling first line service.
• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, specifically Business Management and key stakeholders.
• Excellent product and industry knowledge
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• Candidates must be fluent in Dutch and English, additional languages are advantageous
• The position requires the willingness to travel on a frequent basis, i.e. on average three days per week

What can we offer you?

Abbott provides a varied, challenging, and international position in a dynamic and pleasant working environment. In our organization, you can count on excellent primary and secondary benefits, a positive working atmosphere, a personal growth plan, extensive training opportunities and good career perspective. We are in the business of advancement, both in health solutions and in the lives and careers of our employees. Our work across the world and in many areas of healthcare provides a rich environment for our employees to explore career paths, interests and opportunities.

Wanna know more? Here’s the place to look.